SpinWheel Privacy Policy — How We Keep Your Data Safe

Welcome to SpinWheel. We understand how valuable your personal information is to you. That's why, from the moment you open an account to every transaction you make, we are fully transparent about how your data is handled — nothing is hidden.

This Privacy Policy applies to SpinWheel's website, mobile app, and all associated services. By reading it, you will understand what data we collect, why we need it, how we protect it, and whether you can modify or delete it.

By using SpinWheel, you are considered to have agreed to this policy. If any part is unclear, our support team is always ready to help.

SpinWheel collects information from three main sources: what you provide directly, what is generated automatically through your use of the platform, and what is needed from third parties for verification purposes.

Information You Provide Directly:

• Identity information: full name, date of birth, and national ID number.
• Contact details: mobile number, email address, residential address.
• Financial details: Mobile Pay/Nagad/Rocket number, bank account information (where applicable).
• KYC documents: NID photo or passport, and a selfie for verification.

Automatically Generated Data:

• Login history: timestamp, IP address, device type, and browser.
• Betting history: bet type, amount, outcome, and timestamp.
• Transaction records: complete history of deposits and withdrawals.
• Session data: time spent on the platform and pages visited.

SpinWheel uses your information only for the specific purposes listed below — never for anything else:

SpinWheel analyzes your betting patterns to promote responsible gaming. If signs of problematic behavior are detected, we proactively offer assistance — this is for your protection, not to your detriment.

SpinWheel does not sell your data. However, limited information may be shared in specific circumstances necessary to provide our services:

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions. They are bound by SpinWheel's data privacy agreement.
• KYC Verification Services: Identity verification providers that comply with international standards. Only KYC documents are shared.
• Technology Providers: Cloud hosting and cybersecurity providers — they manage technical infrastructure only and are not permitted to access your data.
• Legal Requirement: We are required to share data when compelled by a valid court order or directive from a government regulatory authority.
• Fraud Prevention: Fraud-related data may be shared with industry-wide blacklist databases — this is to protect all legitimate users.

SpinWheel uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. See below for the types of cookies used and your available preferences:

You can also delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login and other core features from functioning properly.

SpinWheel follows the highest industry standards to protect your data. The core components of our security framework are:

• 128-bit SSL/TLS Encryption: All data exchanged between the platform and your device is transmitted through encrypted channels.
• AES-256 Data Encryption: Sensitive stored data — such as identity documents — is protected with the highest level of encryption.
• Firewall & Intrusion Detection: A round-the-clock monitoring system that instantly detects any unusual activity.
• Regular Security Audits: Independent third-party cybersecurity experts regularly audit spinwheel's systems.
• Restricted Access: Each spinwheel employee can only access the information required for their specific role — nothing more.

As a SpinWheel user, you have several important rights over your own data:

To exercise any of these rights, email support@spinwheel.biz. Requests are typically handled within 30 days.

SpinWheel works with certain third-party services — including payment gateways, Live Casino providers, and game developers. Each of these services operates under its own privacy policy. SpinWheel is not responsible for their practices.

Every third-party service provider is required to sign a data processing agreement with SpinWheel, committing to use your information solely for the defined purposes.

SpinWheel does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account information: For the duration of your active account, and for 5 years after account closure.
• Financial transaction records: A minimum of 7 years, as required by legal obligations.
• KYC Documents: 5 years from the date of verification and account closure.
• Betting history: 3 years for dispute resolution purposes.
• Login Logs: 1 year for security review purposes.
• Marketing consent records: Retained for 3 years after consent withdrawal as proof of record.

Once the retention period expires, data is securely deleted or anonymized.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the following:

• Email: privacy@spinwheel.biz (dedicated data protection address)
• General Support: support@spinwheel.biz
• Live Chat: Available 24/7 on the SpinWheel platform

SpinWheel may update this Privacy Policy from time to time. You will be notified at your registered email address before any significant changes take effect. The "Last Updated" date at the top of the page always reflects the most current version.