SpinWheel FAQ — Frequently Asked Questions & Detailed Answers

SpinWheel's Refer-a-Friend program is simple and rewarding. When someone registers through your link and makes their first deposit, you receive a direct cash reward.

What you get: You can earn a bonus of ৳300 to ৳1,500 based on your referred friend's first deposit amount. On top of that, you'll receive a 0.5% commission on their net bets every month — for as long as they remain active.

How to claim: 1. Log in to your account → 2. Go to the "Refer" or "Invite" menu → 3. Find your unique referral link or code → 4. Send it to a friend → 5. Once your friend registers and deposits, the bonus is automatically credited to your wallet.

Terms & Conditions: The referred friend's account must be KYC-verified and they must deposit a minimum of ৳300.

Updating personal information on SpinWheel falls into two categories:

Mobile number change: Go to Account Settings and select "Personal Information" to find the option to update your mobile number. An OTP will be sent to your new number, and once verified, the number will be updated. To change the mobile banking number registered for payouts, you'll need to contact support and complete identity verification.

Name change: You can change your name directly from Settings before your KYC verification is complete. Once KYC has been verified, you'll need to submit a name change request to support at support@spinwheel.biz along with a photo of your National ID — the process takes 1–3 business days.

Change Email: A verification code is sent to your current email address. Once entered, you can set a new email. The entire process can be done from your account settings.

Yes, SpinWheel offers betting on much more than just cricket. A wide range of sports markets is available, tailored with Bangladeshi bettors in mind.

Football: Premier League, La Liga, Bundesliga, Champions League, BAFF events — bet on all of them with 20+ market types including Match Winner, Asian Handicap, and Over/Under goals.

Other sports: Betting markets are also available for Tennis (ATP, WTA), Badminton, Basketball (NBA), Volleyball, Kabaddi, and eSports.

How to place a bet: 1. Log in → 2. Go to the "Sports" menu → 3. Choose your sport and event → 4. Add your selection to the bet slip → 5. Enter the amount and click "Confirm Bet".

In Live Betting mode, you can place bets on ongoing matches at real-time odds — this is especially popular for football.

Cricket betting on SpinWheel covers all major events in Bangladesh — BPL, IPL, T20 World Cup, and every series featuring the Bangladesh national team.

Step-by-step instructions:

1. Confirm you're logged in and check your balance: Make sure your account has sufficient balance before placing a bet.

2. Go to the "Cricket" section: Select Cricket from the Sports menu — you'll see a list of all upcoming matches.

3. Choose a match: Click on your preferred match to see the available betting markets — such as Match Winner, Toss Winner, Total Runs Over/Under, Top Batsman, Method of First Wicket, and more.

4. Understanding odds: Higher odds mean bigger winnings — but lower probability. For example, a ৳100 bet at odds of 1.80 returns ৳180 if you win.

5. Enter the amount and confirm: Enter the amount in your bet slip and confirm.

6. Live Betting: During a match, place your bets by the ball or over from the "Live" tab — odds update in real time.

Yes, SpinWheel has its own mobile app for both Android and iOS. It loads faster than the website and supports push notifications.

Download on Android: The SpinWheel app is not on the Google Play Store — you need to download the APK directly.

1. Go to your phone's Settings → "Security" → enable "Install from Unknown Sources".

2. Log in to the SpinWheel website → click the "Download App" button.

3. The APK file will download → tap the file to install → log in to your account.

On iOS (iPhone): Open spinwheel.biz in Safari → tap the Share button → "Add to Home Screen" → it works just like a native app.

App benefits: Fast loading, live score notifications, biometric login, and offline bet slip viewing.

If the SpinWheel app won't open or you're seeing an update notification, don't worry — the issue is easy to resolve.

What to do if the app won't open:

1. Check your internet connection: Check that your mobile data or Wi-Fi connection is working properly.

2. Restart the app: Close the app completely, then relaunch it.

3. Restart your phone: Often, simply restarting your phone will fix the issue.

4. Clear cache: Settings → Apps → SpinWheel → "Clear Cache".

When an update notification appears:

Visit the SpinWheel website to download the latest APK and install it over your existing version. Your data and account will remain intact.

If the issue persists: The spinwheel.biz website works fully on mobile browsers — you can place bets even without the app. For persistent issues, reach out via live chat.